what do it mean to get a delivery text messages
In order to harness your total business potential, SMS and text campaigns are the way to go. With a global reach of 190+ countries and partnership with 800+ mobile networks, information technology is safe to say business concern-critical SMS is at the center of what nosotros practise.
The world of SMS can be confusing and for those all the same getting to grips with the nuts, the last matter nosotros want to come across afterwards texting a brand new client about an update is a "failed to deliver" notification. For that reason, there has never been a amend time to decode the text bulletin status.
It begins with agreement the jargon.
Industry jargon tin can be overwhelming and in the worst cases, information technology may cause you to surrender entirely. However, at Messente, we utilise universal terms similar to those used across the board of texting services. Here we embrace the universal pregnant of our four main terms and the elementary solution for each.
Sent
SENT = Message has been submitted to the cellular network or carrier for delivery.
"Sent" gives the impression of polish sailing merely the journey of your SMS message to your customer's device has only begun.
This is where most businesses breathe a sigh of relief and keep with their day, confident that their client has received the notification most their taxi arriving, but to find out later on that the bulletin "failed to send" and caused untold grief to the customer. We aim to equip you with the tools to spot this and rectify it.
At this stage, your text message has not reached the customer yet but has reached the server that delivers it to the customer.
Losing net connection during this fourth dimension will cause the text bulletin to fail to accomplish the intended phone user and may outcome in a "failed to send" notification.
Why is my bulletin stuck on SENT?
Although we use an adaptive routing organization, busy periods can crusade congestion for mobile networks. Sometimes if it'southward super busy, a server might end their service entirely.
If your customer's phone is turned off, the message will neglect to get through to their phone. A bulletin will expire after 72 hours but when the phone is switched on the SMS will go through.
If the text remains in the "Sent" status and doesn't say "failed" assume it volition accomplish your customer in due time.
A customer may exist on a phone telephone call or decorated when you ship your SMS, so avoid sending more than one SMS. If afterwards 72 hours, the SMS is withal stuck on "sent", resend the text.
Delivered
DELIVERED = confirmation the message has reached the recipient's phone simply fails to testify if it has been "seen" yet.
"Delivered" is a skilful sign. Information technology means that the text is ready and waiting for them to open information technology.
The service provider has now received confirmation that the message has been delivered to the recipient'southward phone. Nosotros then receive a indicate stating that the SMS message has been delivered. In rare cases - Some parts of the world practise non have a sophisticated mobile network and a delivery report can fail, causing the condition of a text message to remain every bit "sent" even though it has been delivered.
When message status reports are bachelor in that location are still some cases of the states getting a "delivered" status when the customer's phone has not received the text . This can be due to a full inbox or device memory issues, so clearing the cache and restarting the device tin can exercise the fox.
Failed
FAILED = Service provider did not take the message of the carrier and delivery is not possible.
Don't be jarred, this is an like shooting fish in a barrel fix. A messaging carrier might turn down the text due to technical issues rather than human mistake.
In our case, these problems tend to be rare since Messente's adaptive routing system helps to avoid operator bug by using alternative connections so there is a high chance we can handle it.
What are the reasons for a failed text message?
- Peak operating times are usually 3-5 pm on any day of the week
- A part of the SMS is missing
- Technical service difficulties
Quick fixes
- Resend the text messages
- Rarely, connections can drop and trigger the text to fail
- Double-check that the number is correct and the SMS is complete and not missing whatsoever digits
Undelivered
UNDELIVERED = Service provider received a notification saying the message is "Undelivered"
An "undelivered" status is a result of the phone, phone number, or content in the SMS being incorrect or unsuitable. Sending a text to an invalid number is the most likely cause of the effect.
Earlier mass-texting more phone numbers than you can count, it's worth assessing the quality of phone numbers in the database you are using. Although they might take eleven characters and all be numbers, half of them could be mistyped, landlines, or fifty-fifty fakes. We may be living in the future but texting a landline is space-age. Jokes aside, it's vital that your database has the right format.
Attention to detail is fundamental
Check that each phone number is uniform with one another.
Land codes are an example of where many go wrong. The system can stop up delivering text letters to unintended numbers by using the first numbers of the non-country coded number equally the country code. This is one of the most common issues a business can face and the sign that you are texting ghost numbers isn't e'er so clear.
Perks of beingness a Messente customer:
For our clients, the best way to brand sure the SMS numbers are valid and able to receive the bulletin is to use the Number Lookup API to cheque the numbers before any entrada.
Be vigilant
Text letters from beyond the globe will be received differently i.east. Republic of india might be more than strict on content regulation than the U.S. We advise assessing the content with your back up team to forbid "Undelivered" issues.
Checklist earlier the SMS campaign
- Check the numbers are valid and not a landline number
- If campaigning across the globe, consider how each state will receive the text and if any laws prohibit the content you are sharing
- Are you well-nigh to bulk-text during a decorated period? Endeavour an avoid the times between 3 - five pm on any given solar day
- Is the customer you are messaging in a country where foreign numbers are blocked?
- If there is an issue with the delivery of an SMS, volition you take a programme b or fall back-method to attempt it again?
- Are customer'southward devices capable of receiving the content you are messaging them? i.e. is the content too large in size to send via text?
In conclusion
This article aims to arm you with the cognition needed to tackle the jargon of the SMS earth.
The primary takeaway - Your message is not actually beingness seen past your client unless a "Delivered" condition supports the text letters.
Don't let the jargon get the best of y'all, and you lot should have peace of mind that nearly problems are easy to fix.
Unless you take a dedicated troubleshooting squad, the "failed" and "Undelivered" notifications will provide some insight every bit to what is going wrong.
Source: https://messente.com/blog/most-recent/sent-delivered-failed-undelivered-what-s-the-difference#:~:text=%22Delivered%22%20is%20a%20good%20sign,SMS%20message%20has%20been%20delivered.
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